{"id":45395,"date":"2026-09-03T02:14:51","date_gmt":"2026-09-03T00:14:51","guid":{"rendered":"https:\/\/www.myworkplacecloud.com\/stop-losing-knowledge-when-an-expert-leaves\/"},"modified":"2026-09-03T03:01:15","modified_gmt":"2026-09-03T01:01:15","slug":"stop-losing-knowledge-when-an-expert-leaves","status":"publish","type":"post","link":"https:\/\/www.myworkplacecloud.com\/en\/stop-losing-knowledge-when-an-expert-leaves\/","title":{"rendered":"Stop losing knowledge when an expert leaves"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When an experienced employee leaves the company, they don&#8217;t just leave a vacant position. They can also take with them years of experience, best practices, professional tips, and knowledge that is sometimes difficult to recover. \ud83e\udde0<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>How can you prevent this knowledge from disappearing ?<\/strong><\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83e\udde0 Your experts&#8217; knowledge is a true asset<\/h3>\n\n<p class=\"wp-block-paragraph\">Part of a company&#8217;s knowledge is not necessarily written down. It is found in the habits, reflexes, and experience of employees. <\/p>\n\n<p class=\"wp-block-paragraph\">A technician knows recurring problems. A salesperson knows how to manage certain clients. A manager knows the procedures and key contacts.  <\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 This <strong>know-how<\/strong> deserves to be shared and preserved.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83e\udd1d Transforming individual knowledge into collective knowledge<\/h3>\n\n<p class=\"wp-block-paragraph\">The first step is to identify essential knowledge :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcda procedures and best practices ;<\/li>\n\n\n\n<li>\ud83d\udca1 tips and feedback ;<\/li>\n\n\n\n<li>\ud83d\udcc4 important documents and templates ;<\/li>\n\n\n\n<li>\ud83d\udc65 key contacts and stakeholders ;<\/li>\n\n\n\n<li>\u2699\ufe0f working methods ;<\/li>\n\n\n\n<li>\u2753 answers to frequently asked questions.<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.myworkplacecloud.com\/en\/features\/\" target=\"_blank\" rel=\"noopener\"><strong>knowledge base<\/strong><\/a> or a collaborative platform then allows this information to be centralized and made accessible to teams.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83d\ude80 Simpler and more effective onboarding<\/h3>\n\n<p class=\"wp-block-paragraph\">When a new employee arrives, they should not be forced to constantly ask &#8220;how do we do this ?&#8221;.<\/p>\n\n<p class=\"wp-block-paragraph\">With a well-organized <strong><a href=\"https:\/\/www.myworkplacecloud.com\/en\/platform\/\" target=\"_blank\" rel=\"noopener\">knowledge space<\/a><\/strong>, they can quickly find :<\/p>\n\n<p class=\"wp-block-paragraph\">\u2705 procedures ;<br\/>\u2705 useful documents ;<br\/>\u2705 tools to use ;<br\/>\u2705 best practices ;<br\/>\u2705 information related to their job.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">The <strong>onboarding<\/strong> process thus becomes smoother, and the new employee gradually gains autonomy.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 Keeping knowledge alive<\/h3>\n\n<p class=\"wp-block-paragraph\">Capitalizing on knowledge does not mean creating a mountain of documents that no one will consult.<\/p>\n\n<p class=\"wp-block-paragraph\">Priority should be given to <strong>simple, accessible, and regularly updated<\/strong> content : a practical sheet, a FAQ, a short video, or even a guide can sometimes be more effective than a long manual.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 Also remember to identify the people responsible for updating important information.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83e\udd16 And why not AI ?<\/h3>\n\n<p class=\"wp-block-paragraph\">Artificial intelligence can also facilitate access to knowledge: information searches, document summaries, FAQ creation, or employee assistance.<\/p>\n\n<p class=\"wp-block-paragraph\">But one rule remains essential : <strong>an AI is only as effective as the knowledge made available to it.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The first step is therefore to structure, centralize, and secure your information.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83c\udfaf Preparing the transfer before departure<\/h3>\n\n<p class=\"wp-block-paragraph\">Do not wait for an expert to announce their departure to start capturing their knowledge.<\/p>\n\n<p class=\"wp-block-paragraph\">Regularly organize transfer moments : workshops, mentoring, tutorials, documentation, or feedback sessions.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 The goal is simple : ensure that <strong>one person&#8217;s knowledge becomes a resource for the entire company<\/strong>.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\ud83c\udf31 Knowledge must circulate<\/h3>\n\n<p class=\"wp-block-paragraph\">A company that shares its knowledge becomes less dependent on a few key people. It facilitates <strong>onboarding<\/strong>, accelerates skill development, and maintains a true collective memory. <\/p>\n\n<p class=\"wp-block-paragraph\">At <strong>Vittoria.io<\/strong>, we support you in implementing digital solutions tailored to your needs : <strong>collaborative platform, Digital Workplace, document management, ERP, email security, document certification, and custom developments<\/strong>.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"color:#c8a96e\">\ud83d\ude80 <strong>Would you like to better transfer knowledge within your company and facilitate the onboarding of your employees ?<\/strong> <\/p>\n\n<p class=\"has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"color:#c8a96e\"><a href=\"https:\/\/www.myworkplacecloud.com\/en\/book-a-demo\/\" data-type=\"link\" data-id=\"https:\/\/www.myworkplacecloud.com\/en\/book-a-demo\/\"><strong>Contact us<\/strong><\/a><strong> to discuss your project.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When an experienced employee leaves the company, they don&#8217;t just leave a vacant position. They can also take with them years of experience, best practices, professional tips, and knowledge that is sometimes difficult to recover. \ud83e\udde0 How can you prevent this knowledge from disappearing ? \ud83e\udde0 Your experts&#8217; knowledge is a true asset Part of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":45392,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[92,1],"tags":[],"class_list":["post-45395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-non-classe"],"_links":{"self":[{"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/posts\/45395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/comments?post=45395"}],"version-history":[{"count":1,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/posts\/45395\/revisions"}],"predecessor-version":[{"id":45396,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/posts\/45395\/revisions\/45396"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/media\/45392"}],"wp:attachment":[{"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/media?parent=45395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/categories?post=45395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myworkplacecloud.com\/en\/wp-json\/wp\/v2\/tags?post=45395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}